Refund policy

Every Dyvooo piece is printed just for you when you order, so nothing is left over. That is why we handle returns a little differently from big shops.

Misprint, damage or wrong item

If your item arrives misprinted, damaged or faulty, or you got the wrong item, send us a photo within 30 days of delivery. We will send a free replacement or give you a full refund. You do not need to send the item back.

Lost parcel

If your parcel has not arrived, write to us no later than 30 days after the estimated delivery date and we will reship it or refund you.

Changed your mind or wrong size

Because each piece is made to order, we do not accept returns or exchanges for a change of mind or the wrong size. Please check the size guide before ordering. Not sure which size to choose? Write to us and we will help.

Wrong address

If a parcel comes back to us because the address was incomplete or it was not collected, we will send it again once you confirm the address; the new shipping cost is paid by the customer.