Every Dyvooo piece is printed just for you, at the moment you order it. Nothing is made in advance and nothing is left over. That is kinder to the planet, and it is also why our returns work a little differently from big shops.
If something is wrong with your order
Misprint, damage, a faulty item or the wrong beast in your parcel? Send us a photo within 30 days of delivery. We will print a new one for you free of charge or give you a full refund, whichever you prefer. You do not need to send anything back.
If your parcel is lost
If your order has not arrived, write to us no later than 30 days after the estimated delivery date. We will send it again or refund you.
Changed your mind or chose the wrong size
Because each piece is made to order for you, we cannot accept returns or exchanges for a change of mind or the wrong size. Please take a minute with our size guide before ordering. Not sure which size to pick? Write to us and we will gladly help you choose.
If the address was incomplete
If a parcel comes back to us because the address was incomplete or it was not collected, we will send it again as soon as you confirm the right address. The new shipping cost is paid by the customer.
How to reach us
Email hello@dyvooo.com with your order number and a photo. We answer within 2 business days. Please write to us before sending anything back.