We welcome you to our store, "Dyvooo"! Bringing you shopping satisfaction and providing the highest quality of service is our main priority. We do everything possible to make your shopping experience unforgettable and pleasant.
However, we would like to clarify our product return policy, especially regarding items that are exclusively made as custom orders. These items are created specifically for you, taking into account your unique needs and requirements. This means that such products are not eligible for return or exchange unless there are defects in the product or errors on our part.
We strongly recommend carefully reviewing all details, measurements, and other specifications before placing an order for custom items to ensure they meet your requirements. Our specialists are always ready to provide you with additional consultation and help you choose the best option for you.
At the same time, if you have received a non-custom order item and need to return or exchange it, we are happy to assist you in this process. To initiate a return or exchange, please contact our customer support service within 14 days of receiving your order.
Please note that for a return or exchange, you need to have the original purchase receipt, and the item must be in a new condition, unused, and with all original tags and packaging.
The cost of returning the item is the responsibility of the buyer. Refunds are processed within the following 3 days. We appreciate your understanding.
Sincerely, the Dyvooo brand team.